Support

Getting help

Email contact address coming soon. Include your iPhone model, iOS version, the app version (in the app’s Settings) and what you expected to happen. Please don’t send your food or weight logs unless we ask; we don’t need them to help.

Many questions are answered in the FAQ. For how targets shift between training and rest days, see the guides.

Delete your data

Your profile, food, training and weight entries are stored only on your iPhone. To erase them, open the app and go to Settings > Delete all data. This is permanent: since we never had a copy, we can’t restore it. Deleting the app also removes its data from the device.

To remove your email from the waitlist, contact us at the address above. The privacy policy lists everything else we and our providers hold.

Subscriptions

• Cancel: on iPhone, open Settings > your name > Subscriptions, choose PlatePace and cancel. Cancel at least 24 hours before renewal to avoid the next charge.
• New phone: sign in with the same Apple ID and tap Restore purchases in the app.
• Refunds: are handled by Apple at reportaproblem.apple.com.
• Full details are in the terms.

Not medical support

PlatePace gives estimates, not medical or nutrition advice, and we can’t answer health questions. If you have a medical condition or a history of disordered eating, please talk to a qualified professional.